What occurred? 

In June 2023, a third-party vendor notified PPL Electric Utilities that the vendor was impacted by a widespread breach of the MOVEit file transfer software that they and thousands of organizations use. Please know, the initial MOVEit software vulnerability was resolved by the vendor in 2023.  

Importantly, data exposed did not include banking or credit card information, social security numbers or account passwords, as no such information is shared with this vendor. It did not extend beyond basic information such as name, address, phone number, email address and utility account number. 

This issue is completely unrelated to PPL’s systems and critical infrastructure across all our service areas.  

Why are you hearing about this now? 

While no sensitive information was released, we are communicating with you as recent media reports may cause concern or confusion.  

If you use an identity theft or dark web monitoring service, you may receive an alert that your data was exposed. Please be assured, no banking or credit card information, social security numbers or account passwords were exposed. 

What can you do?  

As always, we urge you to stay vigilant and always be on the lookout for scams. A few tips to keep in mind: 

PPL will never:   

• Demand immediate payment through phone, email, or in person.  

• Request personal financial information, such as credit/debit card or checking account numbers.  

• Require payment using prepaid cards, gift cards, cryptocurrency, or wire transfers via third-party payment apps.  

• Threaten to shut off your service unless immediate payment is made.    

If You Suspect a Scam:  

• Stop and Think: Pause before making any payment or sharing personal information.  

• Contact Authorities: Report the scam to your local police department or the Federal Trade Commission (FTC).  

• Report to PPL Electric Utilities: Call 1-800-342-5775 to report the scam attempt. 

For more scam prevention tips, visit our website.